Puffin Bookmark - Soft touch card - Farne Island

Please note that all orders placed on Christmas Day will be despatched on or after the 29th of December. We do not despatch orders at the weekend. 

FREE SHIPPING ALL ORDERS OVER £50

We will aim to deliver your order as soon as possible. Your delivery will arrive within 2-4 working days after purchase unless you are overseas. All of our standard delivery options are signed for to make sure your products get to you. You may also purchase next day recorded Delivery should you require your item urgently. For Next Day Recorded Delivery you will need to place your order on or before 11.00am to receive your goods the next day. Below you will find our shipping tariffs:

If you order over £50 you will automatically get free shipping

Standard Shipping (2-4 working days)
up to £49.99 = £3.95
Over £50.00 = Free

Express Shipping (1-2 days) £4.95

Next Working Day £6.95
International Shipping

International shipping is set at a standard rate, however it is subject to change due to increasing international shipping costs. We will always try and find the most cost effective solution for you as our valued customer.

You can expect your international order delivered within 7-10 working days unless your order is held at customs, in many cases your order will arrive earlier than expected

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Once we have inspected the item, we’ll refund the price you paid, back to your original payment method.

Your returned item must have its original receipt or proof of purchase to be eligible for a refund.

All returns must be made by the original customer.

We do our best to accept all returns, however, should an item be in an unsuitable condition for resale, we may have to send it back to you.

Our Made to Order products are not eligible for return as they are bespoke products that are made when you place your order.

Every product we send to our valued customers is carefully quality checked. However, should you receive a faulty or damaged item we will provide you with a full refund minus postage costs. In order to be eligible for your refund, we will need to be provided with photographic evidence of the damage and we will require you to post the item back to us.

SHIPPING RETURNS

You (the customer) will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please post all returns to the following address below:

Powder Butterfly
Lush Logistics Centre for Advanced Industry, Coble Dene, North Shields NE29 6DE