At Powder Butterfly we endeavour to deliver excellent customer service, and we want you to be happy with your purchase. Below you will find information about your payment options, delivery options, retruns, refunds and shipping returns. Should you have any queries or special requirements please get in touch via the contact form below.

 

SECURE PAYMENT

Pay securely with PayPal, Credit or Debit Card and via Stripe. Should you have any problems just contact us below.

 

DELIVERY

We will aim to deliver your order as soon as possible. There is FREE Standard delivery on every purchase. Your delivery will arrive within 3-4 working days after purchase unless you are overseas. You are able to purchase Recorded Delivery and Next Day recorded Delivery postage should you require your item urgently. For Next Day Recorded Delivery you will need to place your order on or before 12 noon to receive your goods the next day.

 

RETURNS

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Once we have inspected the item, we’ll refund the price you paid, back to your original payment method.

Your returned item must have its original receipt or proof of purchase to be eligible for a refund.

All returns must be made by the original customer.

We do our best to accept all returns, however, should an item be in unsuitable condition, we may have to send it back to you.

 

REFUNDS

All returns must be made within 14 days of purchase, and all items that are eligible for a refund must have an original receipt or proof fo purchase.

All refunds will be issued to the original customer. It normally takes around 14 days for us to receive and refund your parcel – we’ll drop you an email once we’ve received it. Depending on your card issuer, it can take up to 10 days for the refund to show in your account.

 

SHIPPING RETURNS

You (the customer) will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please post all returns to the following address below:

 

Powder Butterfly

1 Trinity Gardens

Newcastle upon Tyne

Tyne & Wear

NE1 2HF

 

CONTACT US

If you have any questions on how to return your item or any other queries, please contact us below.