At Powder Butterfly we endeavour to deliver excellent customer service, and we want you to be happy with your purchase. Below you will find information about your payment options, delivery options, returns, refunds, and shipping returns. Should you have any queries or special requirements please get in touch via the contact form below.
Pay securely with Credit or Debit Card or via bank transfer. Should you have any problems just contact us below.
We will aim to deliver your order as soon as possible. Your delivery will arrive within 3-4 working days after purchase unless you are overseas. All of our standard delivery options are signed for to make sure your products get to you. You may also purchase next day recorded Delivery should you require your item urgently. For Next Day Recorded Delivery you will need to place your order on or before 11.00am to receive your goods the next day. Below you will find our shipping tariffs:
Free Local Pick Up from Staiths Cafe in Dunston
If you order over £25 of goods you will automatically get free shipping
Standard UK Shipping (2-4 working days) £4.95
First Class Shipping (1-2 working days) £6.95
Next Day delivery £10.00 (items must be purchased before 11.00am to be received next day)
Europe Standard £8.00
Europe Premium £15.95
International Standard £20.00
International Premium £25.00
(You can expect your international order delivered within 7-10 working days unless your order is held at customs, in many cases your order will arrive earlier than expected)
Should you have any special delivery requirements please get in touch with us once you have purchased your item. Any queries please feel free to fill out the contact form below.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Once we have inspected the item, we’ll refund the price you paid, back to your original payment method.
Your returned item must have its original receipt or proof of purchase to be eligible for a refund.
All returns must be made by the original customer.
We do our best to accept all returns, however, should an item be in unsuitable condition for resale, we may have to send it back to you.
Every product we send to our valued customers is carefully quality checked. However should you recieve a faulty or damaged item we will provide you with a full refund minus postage costs. In order to be eligible for your refund we will need to be provided with photographic evidence of the damage and we will require you to post the item back to us.
All returns must be made within 14 days of purchase, and all items that are eligible for a refund must have an original receipt or proof of purchase.
All refunds will be issued to the original customer. It normally takes around 14 days for us to receive and refund your parcel – we’ll drop you an email once we’ve received it. Depending on your card issuer, it can take up to 10 days for the refund to show in your account.
You (the customer) will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please post all returns to the following address below:
34 Faraday Grove
If you have any questions on how to return your item or any other queries, please contact us below.